If you ever experience a problem with your site and are unable to handle it yourself, ask the web hosting company’s client service staff to assist you to get the site back online. A prompt resolution would be the best-case scenario, but a lot of companies reply within 24 hours or even more, particularly if you’re doing business with a hosting reseller. Even if your problem can be swiftly solved, your site may not function properly or it may not be reachable whatsoever for an extended stretch of time, so you may lose prospective customers because it’s highly unlikely that anyone would enthusiastically go back to an inoperative website. That is why, you have to make certain not only that you can get in touch with your hosting company, but also that they can respond and help you in a well-timed manner. If a script update does not go as planned or if you delete something by chance, for instance, the website should be fixed speedily so as to avoid prolonged unreachability.

One-Hour Response Guarantee in Web Hosting

With a web hosting from us, you can forget about waiting for hours and hours on end, or even all day, to get an answer to a customer support ticket or an e-mail. Irrespective of when you contact us, we’ll assist you within maximum 60 minutes with any technical and pre-sales enquiries you might have. In fact, our real reaction time almost never surpasses 20-30 minutes. As we are on duty 24-7-365, you will always get support in a well-timed fashion and we realize just how crucial that is in the digital era. As soon as you contact us, we’ll reply to your queries. If you chance upon any technical complication, we’ll resolve it instead of you, or we’ll provide you with all the needed information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we realize how important it is to get swift assistance, we promise that you will never need to wait around for more than one hour to get an answer to any trouble ticket that you post through your semi-dedicated server Control Panel. As it is, you’ll rarely have to wait for more than twenty to thirty minutes and this is valid for any issue regardless of what its nature is – general, technical or billing. Furthermore, our client and tech support staff will be at your service 24-7, which goes to say that even in case you post a ticket during public holidays, you’ll always receive an instant response, which will contain the answer to an inquiry, the solution to a complication or the information necessary to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you won't ever have to waste a whole day awaiting a response like you would with a lot of other hosting companies.