One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can forget about waiting for hours and hours on end, or even all day, to get an answer to a customer support ticket or an e-mail. Irrespective of when you contact us, we’ll assist you within maximum 60 minutes with any technical and pre-sales enquiries you might have. In fact, our real reaction time almost never surpasses 20-30 minutes. As we are on duty 24-7-365, you will always get support in a well-timed fashion and we realize just how crucial that is in the digital era. As soon as you contact us, we’ll reply to your queries. If you chance upon any technical complication, we’ll resolve it instead of you, or we’ll provide you with all the needed information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we realize how important it is to get swift assistance, we promise that you will never need to wait around for more than one hour to get an answer to any trouble ticket that you post through your semi-dedicated server Control Panel. As it is, you’ll rarely have to wait for more than twenty to thirty minutes and this is valid for any issue regardless of what its nature is – general, technical or billing. Furthermore, our client and tech support staff will be at your service 24-7, which goes to say that even in case you post a ticket during public holidays, you’ll always receive an instant response, which will contain the answer to an inquiry, the solution to a complication or the information necessary to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you won't ever have to waste a whole day awaiting a response like you would with a lot of other hosting companies.