A live chat is among the methods of communication supplied by some web hosting suppliers as a part of their support service. Depending on the provider, the chat can be used for pre-sales, billing and/or technical support. This way of contact is quicker in comparison to a support ticket and it will make it less likely to misspell or misunderstand a word in comparison to a telephone call with an agent. Furthermore, if the trouble that you have requires some time to be reviewed and dealt with, you are able to do something different in the meantime rather than just waiting, as you'd have to do if you call. You can also take advantage of a live chat assistance service totally free provided that you have web access even when your web hosting provider is located in another country and they don't have a local phone number that you can call.

Live Chat Support in Web Hosting

Together with the phone and ticket support, we offer live chat support too. You will be able to get in touch with us every single day, including weekends and holidays, and we will give you more details about the web hosting plans that we provide in case you are not a customer yet, or about common and billing questions if you already have a user profile. Although for strictly technical matters you have to open a ticket to our tech assistance team, since such matters require more time to be taken care of, you can still contact us through our live chat for some tech information. For instance, we are able to assist you to set up an e-mail address in your email client or troubleshoot a number of issues, saving you plenty of time. Even if our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is designed for all our potential and active customers. If you're looking for a new web hosting account, you are able to chat in real time to one of our agents and receive more information about our semi-dedicated plans so as to pick the right plan for your sites. If you already have an account with us, we'll be able to assist you in a timely manner with billing, general and first-level techissues. Although in some instances you will have to open a support ticket since there are problems that can't be resolved through a live chat, we will be able to help you with various common tasks, for instance setting up an e-mail account in an e-mail client or forwarding one domain name to another one. This way, you'll take advantage of prompt assistance and you'll save a lot of time.