A ticketing system is the most popular means of correspondence that web hosting providers offer to their clients. It is usually part of the billing account and is the easiest way to fix a problem that takes some time to investigate or that needs to be escalated to an administrator. Thus, all comments supplied by either side will be kept in the very same place in the event that somebody else wants to work on the problem in question and the info in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, so you will have to sign in and out of no less than 2 accounts to perform a particular task or to reach the company’s help desk support team. In case you want to manage a number of domain names and each one of them is hosted in its own account, you will have to use even more accounts simultaneously. Furthermore, it can take a considerable length of time for the provider to respond to your ticket request.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket whilst browsing through your files or changing different account settings. The ticketing system is being strictly monitored 24x7 by our customer care staff representatives and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to receive assistance. In contrast to some web hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and ask for info with regard to any technical or billing issue. Additionally, you can read a variety of articles, which will help you solve the most commonly experienced issues on your own.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more efficient to manage everything in one location, so we’ve implemented a ticketing system into the in-house created Hepsia Control Panel, which is available with each semi-dedicated server package. This will enable you to manage the correspondence with our client care staff together with your web files, which implies that you won’t need to memorize one more sign-on name for another admin interface. You will be able to submit a new ticket or to check the status of an old one with no more than several mouse clicks while you are browsing the files hosted in your semi-dedicated account. You can also go through older tickets using a clever search option or have a look at applicable help articles, which offer solutions to commonly confronted predicaments. The inbuilt ticketing system is monitored 24/7/365 with the maximum ticket response time being just one hour, so there will always be somebody to help you.