24/7 Customer Support in Web Hosting
Our web hosting plans come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our web hosting solutions well before you make an order or you're a current customer and you have any kind of question or some problem, you will be able to contact us any time, including holidays and weekends. We have a number of channels to contact us - several telephone lines worldwide for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more technical matters or any issues which require extra time to investigate and resolve. Unlike a number of other web hosting suppliers, our trouble tickets come with a guaranteed max response time of only one hour, so regardless of what the trouble is, it will be resolved on time and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you're able to take advantage of our 24/7 tech support services even on public holidays. All of your websites will be available at all times and so will we. With plenty of communication options, you can pick the best method to contact us and inquire about our solutions in case you do not have an account yet, or ask for assistance if you're already among our customers. You will be able to give us a call, have a chat with a live agent, send an email or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with a one-hour reply time guarantee, although it rarely takes more than 20 min to receive assistance regardless of the nature of the problem. With our customer and tech support services, we are available for you anytime you need us, not a few days after that.
24/7 Customer Support in VPS Servers
Every VPS server plan that we provide features 24/7 customer and technical support, therefore if you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you are able to get in touch with us at any time, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with a couple of local numbers worldwide, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems because it'll be much easier to track what's going on. The maximum guaranteed response time for all the e-mail messages and tickets is 60 minutes, yet it hardly ever takes that long to receive help. If you obtain the Managed Services upgrade that we supply, our administrators will also assist you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time guarantee, you will enjoy timely support when you buy a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, therefore any time you open a ticket through your billing account or you send an email message related to any problem with the server or the pre-installed software on it at any time of the day, you will get a response within the hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved needs longer time to be resolved or when it should be given to our administrators, because it is easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you can phone us or talk to a live agent via our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also help you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 as well.