Support and Help Channels
A 60–minutes Ticket Reply Guarantee
Each ticket that you send to the customer assist Dept will be handled in approximately 60 mins. The basic issues will be replied to right away. However, if the support question you have submitted needs assistance from a licensed technician, we will forward the ticket to him and will let you know about the postponement.
Professional Tech Help And Support Service
We offer you 24 hours a day customer help and support through a super–fast ticket application included in your Control Panel. You’ll be able to contact us whenever you want about any of the software packages that come installed in advance on the virtual server, this includes the selected Linux OS, the server administration panel and our custom made Web Site Control Panel.
An Intuitive Help Zone
An in–depth and regularly updated article base is built into our custom–built Web Site Control Panel. It provides quick tips on how to execute all of the key website maintenance jobs. The Help section features descriptive how to articles and step by step video guides. You can gain access to the Help zone by pressing the Help or Video buttons in the right side of each Control Panel section.