Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a 1–hour response time guarantee for any support ticket or email that you submit to the customer support staff. We will speedily answer all common queries and forward the case to our server admins if further assistance is required. If you take advantage of our Optional Admin Services package, we will perform any of the included services at a time that has been agreed upon preliminary.
A Top–Class Help Desk Support Service
- We will be at your disposal twenty–four–seven to reply to any queries that you may have pertaining to our Web Site Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require assistance handling server administration procedures, you can take a look at our Optional Admin Services package, which includes data backup space, weekly Operating System updates, server monitoring and rebooting services, as well as troubleshooting and software installation services.
A User–Friendly Help Area
We have equipped the Web Site Control Panel with a comprehensive knowledgebase, which features elaborate explanations of all its features and functionalities. Plus, we have filmed detailed video tutorials that will further disclose to you how to perform a specific operation or resolve a commonly encountered problem. The instructional articles and the tutorial videos are readily accessible from each Web Site Control Panel section through the Help and Videos buttons situated in the upper right corner.